The following Billing Policy must be agreed by the Customer when ordering a hosting or service package from Aussie Wide Websites. By agreeing to our Billing Policy, you are also agreeing to our Terms of Service and Acceptable Usage Policy
All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD).
Aussie Wide Websites has two payment options:
1. Credit Card
2. Bank Transfer / EFT
NOTE : Your order will not process until your payment is received.
If you provide Aussie Wide Websites your credit card information, you authorise Aussie Wide Websites to automatically charge your credit or debit card for charges that apply to your account. Aussie Wide Websites will automatically charge your credit card or debit your account with all charges that apply on the anniversary of each billing period, depending on the date and billing period of your sign-up. You are responsible for directly updating, or notifying Aussie Wide Websites, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by Electronic Transfer or Credit Card agree to make payment of their balance due strictly on the due date of their Billing Invoice. Invoices are sent to all clients 7 days before due date.
Accounts that are fourteen (14) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.
Billing Cycles
Aussie Wide Websites offers four Billing Cycles for charges:
1. Monthly 2. Quarterly (3 months) 3. Six Monthly (6 months) 4. Yearly (12 months).
The Billing Cycle begins on the first day you sign up.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged at the time and date of purchase. Additional items are non-refundable.
Account Renewals
In order to ensure uninterrupted service to your account, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal, according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below.
Statements
Aussie Wide Websites does not mail paper invoices or statements. All billing statements and invoices are sent via email to the customers designated email address.
Returned Fee Charges
Credit Card Charge Back – A $25.00 chargeback fee will be assessed for each credit card chargeback received by Aussie Wide Websites.
Direct Bank Deposit – Aussie Wide Websites does NOT charge fees for accepting payment via direct bank deposit.
Our banking details are : Bank : Bank First BSB : 704-191 A/C No : 307568S1
Reactivation After Suspension
Customers that wish to reactivate a closed account will incur a $25.00 reactivation fee. A further $75.00 fee may be assessed if Aussie Wide Websites is required to restore your data files to your reactivated account.
Hosting Plan Changes
There are no upgrade fees for upgrading or downgrading to a different plan.
Cancellations
Software or service plans will automatically renew until a plan is cancelled. Cancellation of service requests must be submitted using your account management login here at our Account Cancellation Process. This is the only method available for Account Cancellations.
Cancellation requests must be received by Aussie Wide Websites a minimum of two (2) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Aussie Wide Websites. Aussie Wide Websites is unable to cancel your account effective for a future date. Aussie Wide Websites will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Aussie Wide Websites as soon as possible.
Aussie Wide Websites does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Aussie Wide Websites services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Aussie Wide Websites reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Aussie Wide Websites considers appropriate.
30 Day Money Back Guarantee
30 day guarantee – Each of Aussie Wide Websites provider plans carries a 30-day unconditional money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of activation.
Any request for cancellation must be received in accordance with the Cancellation provision above. Accounts cancelled/terminated by Aussie Wide Websites for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money-back guarantee.
This guarantee only applies to NEW customers only. If you are an existing client and purchase more hosting from Aussie Wide Websites, this guarantee does not apply
Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. No refunds are available after the initial 30 day period. Any request for cancellation must be received in accordance with the Cancellation provision above.
Accounts cancelled/terminated by Aussie Wide Websites for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 30 day money back guarantee.
Please allow up to 14 working days for refunds to take place. Refunds will be provided by direct bank transfer only.
Credit Card Chargebacks
Aussie Wide Websites has a zero tolerance policy for chargeback. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Aussie Wide Websites discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
Miscellaneous
Aussie Wide Websites policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
